Frequently asked questions

Everyone at Urban is a solopreneur, meaning each artist runs their own microbusiness under our roof. They are responsible for their own business operations, pricing, supplies, licensing, and taxes, and they rent their space inside the salon.

If you have a preferred artist, or one you have been referred to, visit the Artists page and book with them directly through Vagaro or contact them directly. If you are new to Urban and have a date in mind, browse the Artists page to find who is available, then schedule with that artist. If you are unsure who to see, our New Clients page explains how we can recommend an artist for you.

Each artist sets their own schedule, so hours vary by day. Online booking through Vagaro shows each artist’s real-time availability. Please call ahead before stopping in.

Please contact your artist directly. If they are with a client and do not respond, call the salon at 802.862.1670 and we will do our best to let them know. Please note that the phone is not always staffed.

Because every artist is independent, each sets their own pricing. Current prices are listed with each artist’s services on Vagaro, and your artist is always happy to provide a quote during a consultation.

Rest assured that recommendations are personalized just for you. Your artist’s knowledge of hair care and your hair’s needs are why you chose them.

We want you to be completely fulfilled with your experience. As professionals, we strive to make you look and feel beautiful, and we understand how upsetting it can be when you are unhappy with a result. Respectful feedback to your servicing artist is the best first step. If you are still unsatisfied with the resolution, email us at info@urbansalonteam.com.

Tipping is a personal preference and can be discussed with your artist. Gratuity is a way of showing appreciation for your artist’s expertise and the services performed. It is appreciated but never expected.

Pre-booking is highly recommended. It ensures your next appointment lands at the time that fits best into your life, especially with popular artists.

Yes, there is ample free parking at our building.

To maintain a relaxing and respectful atmosphere in our open-concept salon, we kindly ask clients to keep phones on silent and limit notification sounds. If you need to take a call, please use a quiet voice or step outside. Avoid speakerphone or playing videos without headphones, as sound travels easily in our space. During your appointment, and especially during consultations, we encourage you to be present so you and your artist can communicate clearly. We appreciate your help in creating a peaceful environment for all our guests.

It happens to everyone (and if it doesn’t, it should): someone stops you and asks, “Where did you get your hair done?” A referral is the best compliment you can give your artist.