How early should I arrive?
If it is your first visit, we suggest to arrive 5-10 minutes early so you can settle in and escape from the busy world you left. Unfortunately, guests who arrive 10 minutes past their scheduled service time may not be guaranteed their full service, we certainly understand things happen and quite frankly it affects us all if we have to reschedule someone. In turn, we make every attempt to manage unforeseen obstacles as best we can therefore in return we appreciate kindness and patience.
What should I share about my hair?
Your consultation is the most critical part of your service; it’s the foundation of a trusting relationship. This is when your stylist compiles numerous factors in order to determine the expectations for the visit.
Some important factors to share with your stylist includes but is not limited to: Types of water (well, chlorinated, swimming), previous chemical services, professional or home color and your at home hair care regimen. When was the last time you loved the hair and what about it did you love? What it is that you don’t like; length, texture, color and time maintenance (how much time and money are you comfortable investing on a daily basis and yearly basis).
What can I expect to pay?
Prices are listed and priced individually on our service menu, we highly encourage you to discuss your budgetary guidelines during the consultation since our professional recommendations are based on your desired outcome and not your budget.
Exact quotes are impossible over the phone but we do try our best to be in the “ball park”.
Will my stylist push product?
Rest assured that your recommendations are personalized just for you, your hair healthy and it’s consistent style in between visits. Because we value your investment as well, we offer a “system discount” of buy 3 get 1 half off anytime. We pride ourselves on providing expert advice and we hope you appreciate those efforts keeping your dollars local.
What about tipping?
We appreciate but don’t expect gratuity and we are flattered when you extend your appreciation. Tipping is a personal preference whether it be a percentage or a flat amount. Some people ask if they should tip the owner since back in the day women wouldn’t tip owners. Again, your tips show appreciation for the expertise of your stylist and services performed, however if you choose not to tip, your loyalty proves your appreciation. Tipping is allowed on your card, we want to make your experience as easy as possible, however whenever possible we would like to avoid credit card fees on tips.
Share your beauty secrets!
It happens to everyone (and if doesn’t, it should), that moment when someone stops you and asks you “where did you get your hair done?” A referrals is the best compliment you can give. In appreciation we will provide you with a “special” treatment or treat on your way out!
Is it necessary to schedule future appointments?
It’s a great feeling knowing that your appointment is at the time that fits best in your life and we try to make it fairly seamless for you. We offer our “move” list so that when clients move their appointment time it allows for you to move into that time, after all we are here to sell time so we want to make time available
What if my expectations weren’t met?
We want you to be 100% fulfilled with your experience. 95% of people feel 75% more confident when their hair is spot on, we understand how upsetting it can be if you’re when you are unhappy with the results. We are professionals and strive to make you feel and look beautiful, we value your respectful within one week of a cut and two weeks for color so we can discuss the best possible options.
You might need just a “tweak” to your style, we will happy to make any adjustments so you will achieve the best results. If you want an all over change then we would recommend another appointment (consultations are the key to success)!
If you are within the first three visits of your color transition, we will do our best to reiterate the desired outcome and remind you that it is a journey and not a race.
We know that the condition of your hair is a key success component, therefore we will be unable to guarantee transitional color services without purchasing the recommended at home care products.
There is ample street parking and local parking garages. Some garages offer two hours free, meters around the salon accept coins and credit cards while some on other streets only accept coins. Your parking is your responsibility, we highly recommend Parkmobile as it will make your experience much more pleasurable, it provides warnings and reloading of time so there is no need to worry about meter time.