How early should I arrive?
If it is your first visit, we suggest to arrive 5-10 minutes early so you can settle in and escape from the busy world you left, guests who arrive 10 minutes past their scheduled service time may not be guaranteed their full service. In turn, we make every attempt to manage unforeseen obstacles as best we can therefore in return we appreciate kindness and patience.
What should I share about my hair?
Your consultation is the most critical part of your service; it’s the foundation of a trusting relationship. This is when your stylist compiles numerous factors in order to determine the expectations for the visit.
Some important factors to share with your stylist includes but is not limited to: Types of water (well, chlorinated, swimming), previous chemical services, professional or home color and your at home hair care regimen. When was the last time you loved the hair and what about it did you love? What it is that you don’t like; length, texture, color and time maintenance (how much time and money are you comfortable investing on a daily basis and yearly basis).
What can I expect to pay?
Prices are listed as a guide on our pricing page, however every stylist/artist is different, we highly encourage you to discuss your budgetary guidelines prior to service, initially we base professional recommendations on your desired outcome, understanding your budget is necessary for building a trusting relationship.
Exact quotes are impossible over the phone but we do try our best to be in the “ball park”.
Will my stylist push product?
Rest assured that your recommendations are personalized just for you, your hair healthy and it’s consistent style in between visits. Because we value your investment as well, we offer a “system discount” of buy 3 get 1 half off anytime. We pride ourselves on providing expert advice and we hope you appreciate those efforts keeping your dollars local.
What about tipping?
Tipping is a personal preference whether it be a percentage or a flat amount, your gratuity extends an appreciation for the expertise of your stylist and services performed. however if you choose not to tip, your loyalty proves your appreciation.
Gratuity on a credit card is acceptable, as we want to make your experience as easy as possible, however whenever credit card fees can be avoided, it is greatly appreciated.
Share your beauty secrets!
It happens to everyone (and if doesn’t, it should), that moment when someone stops you and asks you “where did you get your hair done?” A referrals is the best compliment you can give.
Is it necessary to schedule future appointments?
It’s a great feeling knowing that your appointment is at the time that fits best into your life, pre-booking is highly advised.
What if my expectations weren’t met?
We want you to be 100% fulfilled with your experience, 95% of people feel 75% more confident when their hair is spot on, we understand how upsetting it can be if you’re when you are unhappy with the results. As professionals and strive to make you feel and look beautiful, we value your respectful feedback within one week of a cut and two weeks for color so we can discuss the best possible options.
You might need just a “tweak” to your style, we will happy to make any adjustments so you will achieve the best results. If you want an all over change then we would recommend another appointment (consultations are the key to success)!
If you are within the first three visits of your color transition, we will do our best to reiterate the desired outcome and remind you that it is a journey and not a race.
We know that the condition of your hair is a key success component, therefore we will be unable to guarantee transitional color services without purchasing the recommended at home care products.
There is ample street parking and local parking garages. Some garages offer two hours free, meters around the salon accept coins and credit cards while some on other streets only accept coins. Your parking is your responsibility, we highly recommend Parkmobile as it will make your experience much more pleasurable, it provides warnings and reloading of time so there is no need to worry about meter time. Please do not leave the salon to feed your meter and our staff is unable to leave to do so either.