helpful tips

What does independent artist mean?

Everyone is a solopreneur, meaning they have their own microbusiness under our roof.  They are responsible for their own business operations, pricing, supplies, licensing regulations, taxes while paying rent for their time inside our business. You pay your artist directly.

How do I make an appointment?

If you have a preferred artist or one that you’ve been recommended to, you will visit our artists page and communicate with them directly or go directly to their scheduler. 

If you are new to Urban and have a date in mind you can identify an artist who works on your preferred day, you will then schedule with them directly (even if it’s current day)

If you are unsure who to go to and would like a recommendation from us, we will do our best to point you in the right direction.

What if I am running late or need to change last minute.  

Please communicate with your artist directly.

Will my stylist push product?

Rest assured that your recommendations are personalized just for you because your stylist knows your hairs needs best and wants you to have the healthiest hair possible while obtaining your desired style.

What about tipping?

Tipping is a personal preference and should be discussed with your artist whether it be a percentage or a flat amount, your gratuity extends an appreciation for the expertise of your stylist and services performed. however if you choose not to tip, your loyalty proves your appreciation. 

 

Share your beauty secrets!

It happens to everyone (and if doesn’t, it should), that moment when someone stops you and asks you “where did you get your hair done?”  A referrals is the best compliment you can give. 

Is it necessary to schedule future appointments?

It’s a great feeling knowing that your appointment is at the time that fits best into your life, pre-booking is highly advised. 

What if my expectations weren’t met?

We want you to be 100% fulfilled with your experience, 95% of people feel 75% more confident when their hair is spot on, we understand how upsetting it can be if you’re when you are unhappy with the results. As professionals, we strive to make you feel and look beautiful, respectful feedback to your servicing artist is advised.

Parking?

There is ample free parking!

Are children allowed to come to my appointment?
 We have designed our salon to be a “getaway” for you, therefore we ask that you come and enjoy your time alone. We service kids 13 and over so we can stay committed to an stress free environment.